All shipments of watches purchased on the website are free of charge. We require payment for shipping on orders of straps and bracelets only. We ship by DHL, FEDEX or BRT.
Delivery lead time varies depending on the country of destination.
For purchases outside the European Union, taxes are not included in the price and will be required by the courier or customs authorities in the country of destination.
If you have any question please contact firstname.lastname@example.org or mail us through our contact section.
Within 15 (fifteen) days from the receiving date of the product after the purchase on www.trematicwatch.com, the customer has the right to the withdrawal.
The customer is requested, before proceeding with the return shipment, to contact us by e-mail at:
Instructions regarding the return or exchange procedure will be provided by the company. We ask to indicate the product sku, date of purchase and order code.
All items must be returned unworn and in its original conditions, including their original packaging. Should the product be returned damaged, used or not in its
original condition the return will not be accepted.
We offer an international guarantee of 5 years (60 months). The watch
will be covered for any malfunction not related to improper use of the same.
All the eventualities excluded from the coverage of the international
guarantee are accurately described in our sales conditions, please check the International Guarantee section.
Straps and Bracelets are excluded from the coverage of the warranty.
Our collection was produced in a run of 300 pieces.
Each watch bears the serial number on the case back.